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We are here for you, Sat–Thurs 10 am–7 pm.
+965 98756613 · customercare@lolaandhazel.com
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Refund policy
Refund policy
Returns & Refunds
We want every Lola + Hazel toy to bring joy. If something isn't quite right, you can return it for a full refund.
How to return an item
- Contact us within 14 days of receiving your order by email at customercare@lolaandhazel.com or by WhatsApp on +965 98756613, with your order number and the item(s) you'd like to return.
- Items must be unused, in their original condition and packaging, with the receipt.
- We'll arrange collection or let you know where to drop the item off.
Items we can't accept back
- Sale items.
- Items that have been used, damaged after delivery, or are missing parts or packaging.
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Gift wrapping is not refundable once your order has been wrapped.
Refunds
Once your return reaches us and has been checked, we'll refund you in full to the payment method you used. Refunds usually appear within 3–5 working days, depending on your bank.
Damaged or incorrect items
If your order arrives damaged, or isn't what you ordered, please contact us within 48 hours with photos. We'll send a replacement or give you a full refund.
Cancellations
You can cancel your order free of charge any time before you receive your shipment confirmation email. Just contact us with your order number.
Questions?
Email customercare@lolaandhazel.com or WhatsApp +965 98756613, Saturday to Thursday, 10 am–7 pm.